Privacy

Privacy Policy

Last updated: 3 June 2026

This Privacy Policy explains how Mould Removal Service (moldremovalservice.co), a division of BuyFactory Direct Pty Ltd (ABN 30 656 628 938) ("we", "us", "our"), collects, uses, stores and discloses your personal information when you visit our website, contact us, or purchase our products and services. We are committed to handling your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information we collect

We collect personal information that you provide directly and information collected automatically when you use our site.

Information you give us

• Your name, phone number, email address and postcode or address;
• Details about your enquiry, property or order;
• Payment-related information for orders (processed securely by our payment providers — we do not store full card numbers).

Information collected automatically

• Device and browser type, operating system and screen size;
• IP address and approximate location;
• Pages viewed, links clicked, referring website and time spent on the site;
• Information collected through cookies and similar technologies (see below).

2. Cookies, analytics and tracking

We use cookies and similar technologies to operate the website, remember your preferences, measure traffic and improve your experience. You can control or delete cookies through your browser settings; disabling some cookies may affect how the site works.

Analytics and advertising tools

We may use third-party tools that set their own cookies or collect usage data, including:

• Google Analytics & Google Ads — to understand site usage and measure advertising performance;
• Meta (Facebook) Pixel — to measure and improve the performance of ads delivered through Meta platforms.

These providers may process data outside Australia. Their handling of data is governed by their own privacy policies. Where required, we will seek your consent before non-essential cookies are set, and you can withdraw consent at any time.

3. How we use your information

• To respond to your enquiries and provide quotes, products and services;
• To process orders, payments, deliveries and returns;
• To provide customer support and communicate with you about your order or booking;
• To improve our website, products and services;
• To send you marketing communications where you have opted in (you can opt out at any time);
• To meet our legal and regulatory obligations.

4. Disclosure of your information

We do not sell your personal information. We may share it with trusted parties who help us operate our business, such as payment processors, delivery and logistics partners, IT and hosting providers, and analytics and advertising providers. We may also disclose information where required by law.

5. Data storage and security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including secure hosting and encrypted (SSL/TLS) connections. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

6. Your rights and choices

• Access and correction — you may request access to the personal information we hold about you and ask us to correct it;
• Deletion — you may request that we delete your information, subject to legal record-keeping requirements;
• Marketing opt-out — you can unsubscribe from marketing at any time via the link in our emails or by contacting us;
• Complaints — you may lodge a complaint with us, and with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

7. Children's privacy

Our website is not directed at children, and we do not knowingly collect personal information from anyone under 18.

8. Third-party links

Our site may link to other websites. We are not responsible for the privacy practices of those sites and encourage you to read their policies.

9. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page with the "Last updated" date above.

10. Contact us